They go back there to get free candy but they might pick something up on the way, you never know,” he says. “It’s like putting milk at the back of the store or the candy dish at the back of the truck. While most tool distributors put their toolboxes at the front of the truck, Hess puts his at the very back so that interested customers need to walk all the way through the truck.
He also has special drawers on tracks that pull out to display all the used tools he sells. He has special holders that stand the tools up out of the box. When a customer first walks on to the truck, the first thing they see is Hess’ Mac Tools display. Leroy sold his 22-foot step van and now drives his brother’s former truck, a 22’ 2018 Kenworth T270. When Mike decided to retire after 30 years in the business, Leroy purchased his brother’s truck and route, transitioning the multi-route operation into one large route that Leroy runs himself. Leroy and Mike Hess made up the first multi-route at Mac Tools, and they spent many years as the flag’s number 1 two-man team. Content brought to you by Professional Distributor.
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